Conversations and behaviors are fundamental in shaping a company’s culture. The author shares a personal experience from their time at a global company, highlighting how interactions can influence workplace dynamics. While attempting to ask their manager a question in the hallway, the manager, visibly stressed, interrupted before the question was completed. This happened twice, and on the third attempt, the author politely requested the manager to listen until the question was fully asked. This encounter underscores the importance of effective communication and patience in fostering a positive work environment. It illustrates how even small interactions can reflect and impact the broader culture within an organization.
QUESTION: How might the way we communicate in stressful situations influence the culture of our schools or workplaces?
No, you can’t upskill your culture. But you can upskill your leaders
