How algorithms wreaked havoc with these workers’ schedules and cut their pay

Interpreter Yves Valerus, who works for LanguageLine Solutions, has faced significant challenges after her employer reduced her hours due to decreased demand and the introduction of new scheduling software. This change has led to a nearly 20% reduction in her income, forcing her to make difficult financial decisions as a single mother in Brooklyn. Valerus and her colleagues are now attempting to unionize with the Communications Workers of America to address these issues, especially as the company explores using AI for basic interpretation tasks. This situation highlights a broader trend where workers across various industries are dealing with unpredictable schedules and the impact of algorithmic management tools. As technology continues to evolve, labor organizers emphasize the importance of involving workers in decisions about new technologies to prevent potential harm. QUESTION: How might the increasing use of AI and algorithmic scheduling in workplaces affect job stability and employee well-being in the future?