Rachel Feltman from Scientific American discusses the rise of AI agents in customer service and other industries. These AI programs can perform tasks autonomously, such as designing a website or managing customer interactions. A survey by McKinsey & Company revealed that 62% of companies are experimenting with AI agents. Journalist Evan Ratliff tested this concept by creating a start-up, HurumoAI, staffed entirely by AI agents. His podcast, Shell Game, documents the AI’s ability to build an app and manage social media, highlighting the potential and challenges of AI in business. This story underscores the growing role of AI in the workforce and its implications for the future.
QUESTION: How might the increasing use of AI agents in the workforce impact job opportunities for your generation?
What are AI agents? Inside a real experiment where AI ran a start‑up
